Part of what makes us Complete is ensuring you have all the information you need up front so you know exactly what to expect once we’re underway. To help do this, we’ve collected some of the most common questions we’ve received over the years for your convenience.
Frequently Asked Questions
Do you really use actual handwriting?
You bet we do! People can easily spot mass-printed, robotic script these days, which is why every one of our letters arrives in a Truly Handwritten™ envelope elegantly finished by our team of writing specialists. Request a Free Sample Letter to see the difference for yourself!
What products generate the best response?
Do you need my mailing list in a particular format?
Our white glove service means you can forget about fussing with formats! We accept most spreadsheet styles, and as long as your data’s all there and clearly labeled, we’ll handle everything else. If you need a new list for your campaign, we can help with that as well.
Do I have to use one of your templates?
Nope! While we do provide a variety of proven templates to make it as easy as possible to get started, we’re more than happy to use your own letter or postcard design. You can even begin with one of our templates and then customize it to fit your brand or campaign. We’re flexible!
How long does it take to set up a campaign?
Our direct mail process is specifically designed to be quick and easy. We can set up your campaign immediately and even send you proofs for review that day! Once you approve everything, it typically takes 4–5 days to prepare and mail your letters.
How do I get started?
You’ve got a couple options. Order online to get your campaign going right now. Feel free to call us at 1-888-294-0780 between 9am and 7pm M–F to talk to a real person right away. Or, email us at firstname.lastname@example.org. We’ll even reply within two hours on weekends!
If I need something that's not on your website, how do I get a quote?
No problem. We manage a lot of unique, custom campaigns and love when our clients bring creative ideas! If you have something specific in mind, we’ll help to make it happen. Reach us at 1-888-294-0780 between 9am and 7pm M–F or via email at email@example.com
Have a question of your own? By all means get in touch directly!