Frequently Asked Questions

Welcome to our FAQ page! At Yellow Letters Complete, we value transparency and want you to have all the information you need right from the start. To make things easier for you, we’ve compiled a list of the most common questions we receive. Find the answers you seek about our services, processes and more in this section. If you can’t find what you’re looking for, feel free to reach out to our team, and we’ll gladly assist you. Let’s get you all set and ready to make the most of our offerings!

Do you really use Actual Handwriting?

Yes, we do! We offer two distinct categories: Truly Handwritten, where our skilled team of real people meticulously crafts each message with their own hands, ensuring an authentic and personal touch. The other option is True Ink, a technology-driven process that uses robots to write in pen, creating a remarkably close resemblance to human handwriting. Additionally, we have the Printed option, which features a handwritten font produced by our advanced printing systems, offering a cost-effective solution while maintaining a personalized appearance. Whichever option you choose, our goal remains the same – to deliver exceptional and personalized marketing materials that captivate your audience and elevate your brand.

What products generate the best response?

Without a doubt, our handwritten mail products, including yellow letters, signature letters, and fully handwritten letters, consistently generate the best response rates. Their unique and personal touch sets them apart, making a significant impact on recipients. When you incorporate these personalized mail pieces into a well-designed multitouch drip campaign, you harness the most cost-effective and powerful direct mail strategy available. So, if you’re seeking exceptional results and meaningful connections with your audience, look no further than our suite of handwritten mail solutions at Yellow Letters Complete!

Do you need my mailing list in a particular format?

Rest assured, we are here to make the process as easy as possible for you. We accept most spreadsheet styles for your mailing list, so you can simply send us the data in a format that works best for you. Whether it’s an Excel sheet or a CSV file, as long as your data is complete and clearly labeled, we can handle it.

If your data requires a bit more attention and manual work to ensure it looks its best when printed on your letters and envelopes, don’t worry – we’ve got you covered. Our team can assist with data work on an hourly or per-name fee, depending on the complexity involved.

Also if you ever need a new list for your campaign, we’re here to help with that too. Our aim is to make your experience with Yellow Letters Complete smooth, efficient, and tailored to your needs.

Do I have to use one of your Templates?

Absolutely not! While we do offer a range of proven templates that have yielded great results for many of our clients, you have the freedom to use your own letter or postcard design. We understand that each business is unique, and you may already have a specific vision for your marketing materials.

If you prefer, you can start with one of our templates as a foundation and then customize it to align perfectly with your brand or campaign. Our team is here to support your creative vision and ensure that your direct mail materials are a true reflection of your business.

At Yellow Letters Complete, we pride ourselves on being flexible and accommodating to your specific needs. Our goal is to help you create personalized and impactful marketing materials that drive results for your business. So, whether you choose from our templates or bring your own design, we’re here to make the process seamless and successful.

How long does it take to set up a Campaign?

Setting up a direct mail campaign with Yellow Letters Complete is a breeze! We prioritize efficiency and convenience, so you can get started right away. Upon receiving your order, we’ll promptly set up your campaign, and you’ll even receive proofs for review the same day! Once you give us the green light, we swing into action, preparing and mailing your letters within 4-5 days.

Our streamlined process ensures that your marketing materials reach your target audience quickly, allowing you to start generating leads and driving results in no time. We understand the importance of speed in marketing, and our team is dedicated to delivering top-notch service while minimizing any delays. Count on Yellow Letters Complete to accelerate your marketing success with our fast and effective direct mail services.

How do I get a quote for a custom campaign?

Getting a quote for a custom campaign with Yellow Letters Complete is simple and straightforward! Just reach out to us through our website or contact our dedicated support team via phone or email. Let us know your specific requirements, such as the type of direct mail pieces you need, the quantity, and any personalized elements you want to include.

Whether you’re a real estate agent, a business owner, or a marketing professional, Yellow Letters Complete is here to deliver personalized and attention-grabbing direct mail solutions that drive results. Get in touch with us today to receive your custom quote and start reaching your target audience with impactful direct mail!


Do I have to order Online?

No, you don’t have to order online with Yellow Letters Complete. While we do offer a convenient online ordering platform for those who prefer it, we understand that every customer has different preferences and needs.

If you prefer to discuss your campaign requirements or have specific customization requests, you can contact our dedicated support team directly. We’re here to assist you throughout the entire process, from selecting the right direct mail pieces to tailoring the content and design to match your brand and objectives.


How do I set up a multitouch campaign?

Setting up a multitouch campaign with Yellow Letters Complete is easy and effective. Just contact our team, define your audience, choose your mail pieces, set the schedule, personalize your message, and review the proofs. Once approved, we’ll handle printing, addressing, and mailing. Monitor the campaign with provided analytics and enjoy the benefits of a well-executed multitouch strategy. Plus, work with us on a custom campaign and get exclusive discounts. Start now and experience the power of our direct mail services for your marketing success.


Do you mail the letters or do I mail them?

You’ve got a couple options. Order online to get your campaign going right now. Feel free to call us at 1-888-294-0780 between 9am and 7pm M–F to talk to a real person right away. Or, email us at We’ll even reply within two hours on weekends!

At Yellow Letters Complete, we offer flexible options for mailing your letters. You can choose to have us handle the mailing process for you, using the lowest available postage rates. Alternatively, we can ship the letters directly to you, allowing you to drop them in the mail with a local postmark. Whatever method you prefer, we ensure that your direct mail campaign is executed seamlessly, so you can focus on reaching your target audience and generating leads effectively.

Can you provide proof of mailing?

Absolutely! At Yellow Letters Complete, we provide proof of mailing through USPS mail tracking. This allows you to monitor the progress of your direct mail campaign and have peace of mind knowing that your letters are on their way to your target audience. Additionally, for presorted mailings, we can furnish you with a copy of your finalized postage statement, ensuring transparency and accountability in the mailing process. Our goal is to provide you with a comprehensive and reliable direct mail service that helps you achieve your lead-generation objectives with confidence.


Can I prepay for mailer credits?

Absolutely! We offer a convenient prepayment option for mailer credits that comes with a bulk discount. By prepaying, you can secure credits in advance and use them as needed for your direct mail campaigns. It’s a flexible and cost-effective way to streamline your marketing efforts. For more details and to explore the prepayment options that suit your needs, don’t hesitate to reach out to our team. We’re here to assist you every step of the way and ensure you get the most out of your direct mail campaigns. Contact us today to learn more!


How do I get started?

You’ve got a couple options. Order online to get your campaign going right now. Feel free to call us at 1-888-294-0780 between 9am and 7pm M–F to talk to a real person right away. Or, email us at We’ll even reply within two hours on weekends!


If I need something that's not on your website, how do I get a quote?

No problem. We manage a lot of unique, custom campaigns and love when our clients bring creative ideas! If you have something specific in mind, we’ll help to make it happen. Reach us at 1-888-294-0780 between 9am and 7pm M–F or via email at

Have a question of your own? By all means get in touch directly!


We are very pleased with our yellow letter campaign. The staff is a pleasure to work with and very helpful. Thanks!”

– Marvin and Donna Y.

Need help getting started?

Feeling spoiled by choice?  If you are unsure which options are best for your campaign, schedule a free consultation with one of our direct marketing experts.

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